If you want to place a purchase at utilitybeats.com but a worried about the product(s) you will receive please read this before buying.
With the exeption of our product "Custom Exclusive Beats", you (as the customer) will always have the opportunity to hear/see a sample of, or the entirety of, what you are getting from our website.
Due to the fact, that we exclusively sell digital products and licenses, and therefore do not ship any physical products, there will not be any issues with damaged physical goods.
Everything Utility Beats sell online, are almost exclusively in form of audio files (mainly MP3 and WAV audio files), that the customer will receive either for itself, in a folder (for example via Dropbox.com), or and a compressed zip. folder file. These files are all tested by us, and previous customers, to make sure everyone can access their purchase.
Should it happen though, that you for whatever reason, have any problems with your file(s), reach out to us at email@example.com and we will make sure, your purchase gets downloaded correctly
Following will explain further what this means, for our key product 'The Utility Beats Vault' from utilitybeats.com/vault.
Our most popular product (as of December 20th), 'The Vault' or 'The Utility Beats Vault', is refundable up to $17. This means various upsells (license upgrade options, extra product packs, and subscription services), are not refundable in terms of directly getting back the money you spend on your purchase.
This is because the files you will get is exactly what is promised before purchasing, and because some of the instrumental audio files (hereinafter referred to as "Beats" or "beats"), you will receive with your purchase, are previewed before purchasing in form of 10-40 second samples. This gives you an idea of what will receive, and helps you decide for yourself rather or not it is worth buying.
What can be done, should you not be satisfied with your purchase
Should it happen, that you for whatever reason are not satisfied with the order you have placed on utilitybeats.com, we will be happy to give you store credits, for the amount of money you have spent, which can be redeemed with future purchases from utilitybeats.com. Of course, we will refund up to $17 directly, as is the price of the defauly "Vault".
Utility Beats VIP is a membership service and is refundable within 30 days of the purchase. The option to get a refund is only available for the monthly plan ($47/mo and $27/mo) and does NOT cover the yearly plan ($282/year and $162/year ) which is NOT refundable.
Please note: Utility Beats VIP ($47 plan) will NOT be refundable, if purchased as an upsell for Utility Beats VIP ($27 plan). "Custom Exclusive Beat Service" can never be refundable.
You will also NOT be able to get your money refunded, if you have used the 'Lifetime Mixing & Mastering' service within the 30 day refundable period.